Terms and Conditions
These terms and conditions govern your use of WG Casino and all gaming services provided through our platform. By registering an account and accessing our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. WG Casino reserves the right to amend these terms at any time, and continued use of our services constitutes acceptance of any modifications.
Account Registration and Eligibility
To participate in gaming activities at WG Casino, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater. You are required to provide accurate and complete information during registration, including your full name, date of birth, address, and contact details. Each player is permitted one account only, and creating multiple accounts may result in suspension or closure of all associated accounts. You are responsible for maintaining the confidentiality of your login credentials and must notify us immediately of any unauthorised access to your account.
WG Casino reserves the right to request verification documents at any time to confirm your identity and prevent fraudulent activity. Failure to provide requested documentation within the specified timeframe may result in account restrictions or closure. Players from jurisdictions where online gambling is prohibited are not permitted to register or play at WG Casino.
Deposits, Withdrawals and Wagering
All financial transactions must be conducted using payment methods registered in your own name. WG Casino does not accept third-party payments, and any deposits made from accounts not belonging to the registered player will be returned, less any applicable fees. Minimum and maximum deposit and withdrawal limits apply and are displayed in your account cashier section.
| Transaction Type | Minimum Amount | Maximum Amount | Processing Time |
|---|---|---|---|
| Deposit | £10 | £5,000 | Instant |
| Withdrawal | £20 | £10,000 per transaction | 1-5 business days |
| Bank Transfer | £50 | £50,000 | 3-7 business days |
All bonuses and promotions are subject to specific wagering requirements, which must be met before any winnings can be withdrawn. Wagering contributions vary depending on the game type, with slots typically contributing 100% whilst table games may contribute less. Terms and conditions for each promotional offer are available on the respective promotion pages and must be read in conjunction with these general terms.
Game Rules and Fair Play
All games at WG Casino operate using certified Random Number Generator technology to ensure fair and unbiased outcomes. The outcome of each game round is determined independently, and past results do not influence future outcomes. Detailed rules for each game are available within the game interface and should be reviewed before play commences.
Any attempt to manipulate game outcomes, exploit software vulnerabilities, or engage in fraudulent activity will result in immediate account closure and forfeiture of all funds. This includes but is not limited to collusion with other players, use of automated betting systems, or irregular betting patterns designed to exploit bonus terms. WG Casino employs sophisticated monitoring systems to detect suspicious activity, and we cooperate fully with regulatory authorities in investigating potential breaches.
In the event of a technical malfunction, all affected game rounds and wagers are rendered void, and stakes are returned to players. WG Casino is not liable for losses incurred due to internet connectivity issues, power failures, or other circumstances beyond our reasonable control.
Safe Gaming and Responsible Gambling
WG Casino is committed to promoting safe gaming practices and providing support to players who may be experiencing gambling-related difficulties. We provide various tools to help you maintain control over your gambling activities, including deposit limits, loss limits, session time limits, and self-exclusion options. These controls can be accessed through your account settings at any time.
| Responsible Gaming Tool | Description | Activation Period |
|---|---|---|
| Deposit Limits | Set daily, weekly or monthly maximum deposits | Immediate reduction, 24 hours for increases |
| Loss Limits | Control maximum losses over specified periods | Immediate reduction, 7 days for increases |
| Session Reminders | Receive notifications during extended play | Immediate |
| Self-Exclusion | Temporarily or permanently block account access | 24 hours to 5 years |
If you believe you may have a gambling problem, we encourage you to seek assistance from professional organisations such as GamCare, Gamblers Anonymous, or the National Gambling Helpline. WG Casino provides direct links to these support services and can facilitate referrals upon request. During any self-exclusion period, you will not receive promotional materials from WG Casino, and any attempts to open additional accounts will be prevented.
Account Closure and Dispute Resolution
WG Casino reserves the right to suspend or close any account where we have reasonable grounds to believe that terms and conditions have been breached, fraudulent activity has occurred, or where required by law. In such circumstances, any remaining account balance may be forfeited if obtained through breach of these terms. Players may request voluntary account closure at any time by contacting customer support, and any legitimate remaining balance will be returned following identity verification.
Any disputes arising from your use of WG Casino services should be directed to our customer support team in the first instance. We aim to resolve all complaints fairly and promptly, typically within 14 days of receipt. If a resolution cannot be reached, players may refer their complaint to our designated Alternative Dispute Resolution provider, whose details are available upon request. All disputes are governed by the laws of the jurisdiction in which WG Casino is licensed to operate, and you agree to submit to the exclusive jurisdiction of those courts.